I went to Commerce Bank first. I don't have an account there, but heard I could bring in my coins for some crisp bills. So I went over with a big stash of coins that have been collecting on my dresser for the last year. Not only do they have an easy machine to use free of charge, but there was no line at the teller when I went to trade in my receipt for the cash. Everyone there was all smiles and helpful. There's even lolipops for the kids and dog treats for the pets.
Now HSBC, I do have an account at. I went to take care of something at the ATM. It didn't have the option I needed. So I went to the teller and waited in the huge line to see the one or two tellers. Not sure how long passed while in line but I went through about 5 games of soliatire on my cell phone while waiting. And when I got to the teller he said he couldn't help me. Try customer service. Line there? Of course. Able to help me? Nope.
Next time I need to open an account, I know where its going to be.